ESPRITWeb to Hexagon Customer Portal (HCP) Transition Guide

June 10, 2026/Mariano Torrez/

ESPRIT support and license management have officially transitioned from ESPRITWeb to the Hexagon Customer Portal (HCP).

The Hexagon Customer Portal provides a single location to manage your Hexagon Production Software resources, including:

  • Technical support requests
  • License management
  • Software resources

Machine Digital Twin Center content will continue to be available through the Machine Digital Twin Center / ESPRITWeb. This can also be accessed through the Machine Center link inside HCP.

To maintain uninterrupted access to support and licensing tools, ESPRIT users should activate their HCP account.

 

How to Activate Your Hexagon Customer Portal Account

Your HCP account has already been configured using the same username from your ESPRITWeb account.

If you already know your ESPRITWeb username, you can continue directly to Step 2: Create Your HCP Password.

 

Step 1: Find Your ESPRITWeb Username

Go to ESPRITWeb:

https://espritweb.hexagon.com/Login

Log into your ESPRITWeb account.

On the right side of the homepage, select:

My Contact Information

Your LoginID is your HCP username.

 

Step 2: Create Your HCP Password

Open the Hexagon Customer Portal password setup page:

https://customers.ps.hexagonmi.com/Public/PasswordResetEW.aspx

Enter your username.

Complete the verification code.

Click Send.

You will receive an email from:

no_reply@hexagon.com

with a link to create your new password.

If you do not see the email, please check your Junk/Spam folder.

After opening the link, create your new password and select:

Change User Password


Your account setup is now complete.

You can now sign into the Hexagon Customer Portal using your username and new password.

 

How to Submit a Support Case in HCP

After activating your account, support requests will now be submitted through the Hexagon Customer Portal.

Sign into HCP:

https://customers.ps.hexagonmi.com/public/Login.aspx

Under the Support menu, select:

Technical Support Cases

This page displays support requests associated with your company.

Select:

New Case

Creating Your Support Case

Complete the required case information.

Brand:
Select ESPRIT

Product:
Select ESPRIT EDGE

Version:
Enter the software version/build number.

You can find your version by opening ESPRIT and selecting:

Help > About ESPRIT

Component:
Select the category related to your request.

Priority:
Choose Critical, High, Medium, or Low.

Reason:
Select the reason for your request:

  • Bug: Software malfunction
  • Enhancement: Product improvement request
  • Support: General assistance

Subject:
Enter a brief title describing the issue.

Description:
Provide additional details about your technical issue, question, or request.

Submit Your Case and Attach Files

Once the information has been entered, click:

Save

Your request will automatically be sent to the appropriate support team.

You will receive an email confirmation with your case number and a direct link to your support request.

Please add:

noreply@hexagon.com

as a safe sender to prevent support notifications from being sent to your Junk folder.

If you need to provide additional files, open your case and select:

Add Attachment

Examples of helpful attachments:

  • ESPRIT Pack & Save files
  • Post processors
  • NC code examples
  • Supporting documentation

Important: Do not upload ITAR-sensitive data.

PMT Is Here to Help

PMT will continue assisting customers throughout this transition.

If you have questions about activating your Hexagon Customer Portal account, submitting cases, or accessing your software resources, please contact the PMT support team at support@pmtechnologies.com

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